Reference

What You Agree To When You Use gdclub

These terms set out the rules that govern your gdclub account — how it works, what we expect from you, and what you can expect from us.

Account eligibility by local lawWallet use: Touch 'n Go eWallet, Boost, GrabPayFair account conductRight to update terms with noticeContact us to raise a dispute
gdclub What You Agree To When You Use gdclub
TERMS CONTACT PATHS

Raise a Terms Query With Our Team

If any clause in these terms is unclear or if you believe a decision on your account was applied incorrectly, contact us directly. Our support team can explain how a specific rule was applied to your account, help you lodge a formal dispute, or point you to the right review path. Players in Subang Jaya and across Malaysia can reach us through the channels below.

Team online

Live Chat

Start a chat from the account screen any time you need a clause explained or want to flag a dispute about how a term was applied.

Email Support

Send a written query to our support address for a documented response — useful when you need a record of how a term was interpreted for your account.

Account Help Centre

The Help Centre lists common terms questions with step-by-step answers covering wallet activity, account holds, and payout conditions.

HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

These terms exist to protect both sides of the relationship. Here is how we approach the key obligations on our end — data handling, account security, record retention, and how you can request changes to your account details.

Data Handling

Account data you provide — name, contact details, wallet identifiers — is held solely to operate your account and process transactions. We do not sell it to third parties.

Account Security

Your account is protected by a password and OTP verification on login. If you suspect unauthorised access, contact support immediately to freeze the account before any further activity clears.

Record Retention

We keep transaction records — including Touch 'n Go eWallet, Boost, and GrabPay deposits — for the period required to handle disputes and meet our platform audit obligations.

Requesting Changes

To update personal details or wallet information tied to your account, submit a verified request through live chat or email. Changes take effect after identity confirmation is completed.

Frequently Asked Questions About These Terms

These are the questions we hear most often about how our terms work in practice. If yours is not covered here, reach our support team through live chat.

Yes. Any deposit routed through Touch 'n Go eWallet, Boost, or GrabPay is subject to these terms alongside the respective e-wallet provider's own conditions. Both sets apply simultaneously.

We will notify you through your registered contact before any material change takes effect. Continuing to use your account after that notice counts as acceptance of the updated terms.

Depending on the breach, we may suspend activity on your account, place a hold on pending payouts, or close the account entirely. We will explain the reason and the applicable review path.

Contact support via live chat or email with your account details and the specific decision you want reviewed. We document every dispute and respond with the clause that was applied.

These terms are written for accounts accessed in Malaysia where local law permits. Eligibility depends on your local jurisdiction; these pages do not override any local legal restriction.

Transaction records — including all wallet activity via GrabPay, Boost, and DuitNow — are retained for the period needed to handle disputes and meet platform audit obligations.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.